Refund policy

Terms for International returns of goods

1.  Any items that are being returned must be in perfect (unused, new) condition without any visible signs or damage, and must have the original label attached. Make sure the products are in the same condition in which they were delivered to you, with all identification tags, packaging, and seal still attached. Returns are closely inspected upon delivery and we reserve the right to refuse any returns that do not match these criteria.
2. Send us an e-mail to post@karismarecords.no with your return request. Await approval of return prior to shipping the item.
3. Place the item(s) in the original shipping box or any other solid carton box. Close the box and tape it securely. Print and fill out the return form sent to you by e-mail and put this along with the product. NB: It is important that you write down your order number, name, e-mail, and reason for the return.
4. If your return is accepted upon arrival at our warehouse, your return will be handled/refunded within 14 days from the time of arrival. 10% of the order value will not be refunded. 

Valid return requires that the item is in its original condition.

Defect products

If the good is defective, the Purchaser must notify the Seller that he/she wishes to invoke the defect within a reasonable amount of time after the defect was discovered or should have been discovered. The Purchaser is always considered to have given timely notice if it occurs within two months after the defect was discovered or should have been discovered. Notice may be given no later than two years after the Purchaser took possession of the good. Notice shall be given to the Seller in writing.

If the good has a defect and this is not due to the Purchaser or to conditions on the part of the Purchaser, the Purchaser may, withhold the purchase sum, choose between a replacement of the product, or demand a price reduction, according to the relevant circumstances.

A price reduction means that the relation between the reduced and originally agreed price corresponds to the relation between the item’s value in a defective condition and the condition according to the original contract.

Uncollected packages

In the event a shipment is not collected within 14 days, the parcel will be returned and the customer will be charged for return shipping in addition to the costs for handling the return. In the event that Purchaser request that we ship out the product again, the extra post-delivery cost of the return will be invoiced.